• info@cropalatte.com
  • Tuesday and Wednesday 10-4
SHOPPING CART

No Products in the Cart

TOTAL:
$0.00

ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
Shipping fees are waived on all orders over $50.
Shipping fees for orders under $50 are $6.95.
Is Local Pickup Available?
Yes, use the code LOCAL in the promo code section. This will waive all shipping fees and alert me that you’d like to pick up locally. I will contact you to arrange a pickup time.
When will you ship my order?
All regular orders are shipped within 3 days of purchase.
Top Shelf Card / Scrapbooking and Mini Book orders are shipped in between the 5th and 15th of every month.
Crop-A-Latte Subscription Boxes are shipped between the 15th and 20th of every month.
When will my order arrive?
All packages over 1 lb are shipped VIA USPS Priority or UPS. The average shipment is 3-6 Days via these methods notwithstanding USPS or Covid delays. All packages under 1 LB are shipped VIA USPS 1st Class. The average shipment time is 5-12 days via this method.
Where do you ship?
We currently ship to all 50 states in the US and APO addresses.

Payment Information

Do I have to pay sales tax?
Only customers who purchase items in the state of Colorado have to pay sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.
Can I add extra products to my subscription box?
Yes! Visit our store and use promo code "topshelf" at checkout. This will waive your shipping fees and notify us to include this order in your upcoming box. Some size and weight restrictions apply.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.